Brightwell will replace Capita as the Scheme’s administrator on 13 January 2025
We’ve recently completed a review of the Scheme’s administration services. We carry out these reviews to make sure that you, the members of the Scheme, are getting the best possible service.
Now that this process is complete, we’ve decided to replace Capita as the Scheme administrator with a company called Brightwell. Brightwell manages administration for the BT Pension Scheme, one of the largest private sector pension schemes in the UK. It’s responsible for administering £2.6 billion of pension benefit payments every year.
We’ll keep on paying your pension as normal during this process
Capita will stay on as the Scheme’s administrator to help manage this process until 13 January 2025, when Brightwell will take over. During this time, your pension will keep on being paid as normal. If you have any questions, you should still contact Capita in the usual way.
We’d like to thank Capita for its hard work supporting the Scheme and its members over the last 7 years.
We’ll include more information on Brightwell’s appointment in Pensions Newsline.
With best wishes to all our members,
The Trustees