Let us know a member has died

If a member dies, please contact the Scheme Administrator as soon as possible. There are a number of ways in which you can do this:

You can call the Member Helpline on:

0333 222 0077

You can write to the following address:

PO Box 555
Stead House

You can email using the following address:


However you contact us to let us know a member has died, it would be very helpful to include their Scheme Number or National Insurance number, as well as the contact information of the person dealing with the member’s affairs.

Please also let us know if the member leaves a widow, a widower or a civil partner, or someone who was financially dependent on them.

What happens next

Once the Scheme Administrator has been told about the member’s death, they will contact the person dealing with their affairs and ask for any outstanding information so they can provide details of any benefits due from the Scheme.